When you purchase Creekside Natural Therapeutics products, you are guaranteed pediatrician formulated, high-quality products backed by our outstanding customer service. Our goal is to exceed your expectations. All of our products are backed by a satisfaction guarantee. If you are unhappy with our products in any way, simply contact us at email@example.com and include the date of purchase or the order ID. You can also write us at 245 Oswalt Ave, Batavia, IL 60510.